General conditions of Sale


NARPER PRAI s.r.l.s.
Piazza Cesare Battisti 12
38068 Rovereto TN
VAT and registration number To the Business Register: 02545060226
tel. +39 0464 480346
e-mai: info@makalu .it

The products on the site does not imply a legally binding offer, but simply a free online catalog. By clicking on the "send order" button, the sales contract for the items selected in your cart is finalized. The order confirmation takes place simultaneously with the acceptance of the order immediately after sending the order. With the order confirmation the purchase contract is considered perfected. Narper Prai s.r.l.s. reserves the right (eg due to unavailability) to withdraw from the contract. In this case the customer will be notified immediately.

All prices displayed on the website include VAT.

The delivery charge will be calculated automatically during the order process. The payment of the goods by the Customer will take place using the method chosen at the time of the order. Nothing is more due by the Customer than the total order.

For national and intenational orders the shipping cost is free for amounts over € 100.00. We currently ship to the following European countries.


Delivery documents

The goods travel accompanied by a fiscal document which we recommend to keep for 2 years as for the guarantee.

No responsibility can be attributed to Narper Prai s.r.l.s. - in case of delay in the order or delivery of the order.

Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document,
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials - adhesive tape or metal straps.

Any damage or mismatch in the number of packages or indications must be immediately reported to the courier who makes the delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

Warranty: The goods are covered by a 2-year warranty.

If the product has any anomalies, not due to normal wear, we will take care to collect it and, after checking with the manufacturer, proceed with any replacement.


Shipping Times

Shipments are made daily within 24/48 hours of receipt of payment, unless otherwise indicated upon acceptance of the contract. Delivery is made in the following 5/6 days. To avoid delays, we ask for the telephone number so that the courier can arrange delivery.


Types of payment

  • Paypal
  • Credit card (Visacard, Mastercard)
  • by Bank transfer: IBAN IT 48 A 05856 20800 088571433101 - Volksbank Rovereto - Narper Prai s.r.l.s



Narper Prai s.r.l.s. recognizes the return as required by current legislation. The deadline for exercising this right is 14 days as required by law. By that date, the customer is required to send written communication via email. with the following data: the object it intends to return and the bank details (IBAN - name and adress of the bank) where the customer wishes to receive credit for the amount incurred for the purchase of the returned goods. Together with the return request, the customer is required to send the goods at his own expense, placing them in suitable packaging in order to guarantee their integrity during transport and inserting the receipt or original shipping invoice. the receipt)

The returned product must be sent within 14 days from the withdrawal request to the following address:

Narper Prai s.r.l.s.
Piazza Cesare Battisti 12
38068 Rovereto TN

Narper Prai srls - reserves the right to refuse the goods received in the event of non-compliance with the above procedure.

Within 14 days of receipt of the return request for the goods, Narper Prai S.r.l.s. will make the credit transfer for the exact amount that the customer has paid for the purchase of the ordered goods on the bank details communicated to us by the customer.

The only expense that the customer must therefore incur, in order to exercise the right of withdrawal, is the shipping cost of the courier for sending the goods to our office.

Attention: Narper prai srls - reserves as of now not to accept shipments of components or products that:

  • do not contain original packaging, accessories and manuals;
  • have been made without having activated the request for intervention to the Customer Service
  • have been made without following the sending methods indicated

For consumer disputes arising from this contract regarding the sale of goods and services online between Narper Prai S.r.l.s. and a Consumer, we guarantee from now on our participation in the alternative dispute resolution procedure promoted before the ADR body "":

Via Dodiciville, 2
39100 Bolzano BZ
tel. 0471/975597
fax 0471/97991
e-mail - sito web

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